Director of Quality and Strategic Growth
Santa Rosa, CA
Full Time
Executive
BECOMING INDEPENDENT JOB DESCRIPTION
POSITION: Director of Quality and Strategic Growth
POSITION DESCRIPTION: This position serves in the capacity of internal quality support and oversight across a platform of both services and operations. Additionally, the position operates as a resource developer for volunteer, paid employment opportunities, and community partnerships. The position includes guiding the strategic planning process as it relates to business development and growth.
SUPERVISES: Facilities, IT and Administrative Manager
SUPERVISED BY: Chief Executive Officer
STATUS/SALARY: Exempt/$100k Annual Salary
CRITICAL JOB FUNCTIONS
Possesses the professional skills and abilities specific to the technical aspects of the position.
QUALITY OF SERVICES
QUALITY OF SERVICES
- Develop and implement a Quality Assurance program to measure the quality and effectiveness of BI services. The program's execution should result in measurable value for all BI program clientele and staff, aligning with their needs, expectations, and requirements.
- Analyze agency-wide Quality Assurance information and develop strategic goals.
- Through direct observation and review of documentation, identify areas of service enhancement and provide oversight and support in implementing recommended changes in service delivery, which will result in ongoing enhancement of the quality, equity, and efficiency of BI services.
- Present QA outcomes and initiatives to the Board of Directors.
- Oversee, update, and audit the agency Training and Development Program.
- Consult with departments to determine/deliver training needs.
BUSINESS DEVELOPMENT
- Serve as a community ambassador for the organization, establishing new and potential business partnerships that will be mutually beneficial.
- Establish and maintain community partnerships in the areas of; employment, volunteerism, social engagement, education, vocational training, or any other areas of interest to the individuals served or that would enhance BI services.
- Strategic business development and support of the organization’s current Social Enterprise initiatives, as well as input into and development of potential future opportunities.
- Develop and present financial models for new business opportunities, as well as sustainability modeling for current programs.
ADMINISTRATION
- Oversight and management of the organization’s Health & Safety programs.
- Oversight and support of the organization’s Risk Management programs.
- Oversight and management of the facilities team and all aspects of building maintenance across all BI sites.
- Serves as the organization’s Corporate Compliance Officer.
- Review and verification of all organization’s (programs) billing and submission to funders monthly.
- Expense oversight across all service units, ensuring accuracy, efficiency, and appropriate departmental allocations.
- Oversight and support of the organization’s information technology staff, third-party vendors, and systems.
- Support consistent hiring processes and practices throughout the Agency in conjunction with the HR Department.
- Review agency records/documentation to ensure BI quality standards are maintained and reflect the culture of BI.
- Oversee agency outcome measures program per dept, collect data, and provide written analyses on measures as needed.
- Assist in the development and revision of BI policies and procedures and ensure positive outcomes through all required program audits/certifications (CCL, CARF, NBRC, DDS.)
- In collaboration with the management team, assist in formulating the company’s future direction and supporting tactical initiatives.
- In coordination with the CEO and management team, develop and monitor proposals for funding, business, and service development.
- Act as a BI ambassador for all events and community partner engagements.
- Assist the CEO in communicating policies, procedures, objectives, accomplishments, and general information to staff and the public.
- Ensure compliance with all applicable local, state, and federal laws and regulations, as well as agency policies and procedures.
- Participate in Management decisions, including attending Admin, Health & Safety, and Program Management Groups.
- Other duties as assigned
LEADERSHIP COMPETENCIES
LEADS BY EXAMPLE- Puts individual interests aside for the greater good of the organization.
- Maintains staff enthusiasm and commitment through listening, understanding, and communicating effectively and in a timely manner.
- Demonstrates the ability to self-reflect, admit mistakes, and course-correct for the benefit of the team and organization.
- Initiates and encourages opportunities for staff feedback, coaching, recognition, and encouragement while serving as a positive role model.
- Seeks out and accepts feedback and is open to conflicting points of view. Can aim for excellence in all job tasks while showing grace under pressure.
- Values others challenging the status quo and considers different points of view while seeking to reach a positive resolution.
STRATEGIC
- Informed of industry and environmental trends and shifts.
- Awareness of and responsiveness to competition in the marketplace/field.
- Demonstrates awareness of value in and commitment to changes.
- Broad organizational knowledge.
- Displays initiative in shaping and supporting the organization's mission and vision.
INTEGRITY
- Communicates respectfully and demonstrates empathy through appreciating the perspective of others.
- Demonstrates the courage to question potentially unethical actions or behaviors in self and others. Is open and honest in all interactions.
- Fiscally prudent.
QUALIFICATIONS AND REQUIREMENTS
EDUCATION:
Master’s Degree in Business or related field required.
EXPERIENCE:
Eight (8) to ten (10) years of experience in management with increasing responsibilities for quality assurance, planning, and growth. Experience working with individuals with intellectual/developmental disabilities is desirable.
- Working knowledge of IT
- Building/facilities management
- Excellent written, verbal, and public speaking skills; and experience with supervising staff.
Strong computer skills, including G-Suite required. ADP/HRIS experience preferred.
PHYSICAL REQUIREMENTS:
- A physical condition that will permit frequent bending, squatting, turning, and lifting without injury.
- Prolonged periods sitting at a desk and working on a computer.
- Ability to operate a vehicle for a portion of your shift.
- Ability to walk and stand for prolonged periods of time.
- Ability to assist individuals in wheelchairs.
- Provide personal care as needed.
- Lift at least 40 pounds.
- Clearance of pre-employment Functional Capacity Evaluation with no restrictions that cannot be reasonably accommodated without undue hardship.
- Excellent analytical, judgment, time management, decision-making, organizational and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to maintain confidential and meticulous records.
- Detailed and thorough.
- Ability to support Becoming Independent’s mission and vision.
- Valid California driver’s license
- Insured, dependable vehicle
- Proof of current auto insurance
- First Aid and CPR certification (training will be provided)
- Criminal Record Clearance
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